BMW-Mietwagen in Essen

They ditched us! We were left at the airport after coming in at 9pm and they had already left for the day. Couldn’t reach them by phone and my brother had even gotten in on the earlier flight and could have picked up the car, but he saw the man behind the counter leave just as he was getting his bag, which was 30min before the counter was supposed to close. Can’t believe they just left even though they had my flight number and knew we were coming in later! We were stranded and had to pay $100 for a cab. They didn’t cover that cost and I never even heard from them the next day! Was supposed to have the car for six days but just never got to pick it up bc we don’t live close to Rhinelander. Seriously can’t believe them not even calling the next day to apologize or cover the cost of the cab! They just pretended like my reservation, which I had made six months prior and for which I had entered my driver’s license info and flight number, never happened! Never booking with Alamo again, make sure you book with Avis and Budget when coming in to Rhinelander, their counter was open and the women there was super friendly and helpful even though we weren’t her customers. And ahe guaranteed me that they don’t just ditch their customers!

War alles bestens.